Update PCs

Regular PC updates are the key to keeping them running smoothly and reliably. You don’t have to be a hardcore techie, either. Most updates pretty much run themselves and just need you to get them started.

The basic steps are the same for public and staff PCs with one major difference. Public PCs have Deep Freeze to ensure that changes patrons make do not get saved. To do updates on a public PC, you must first turn off Deep Freeze or it will also stop the updates. 

Here are some step-by-step instructions for the basic updates you need to keep your PCs happy and healthy. They may seem like a lot, but trust us--it looks harder than it actually is.

Turn OFF Deep Freeze

Login as Administrator (CTRL+ALT+DELETE and choose Sign Out, then sign on as Administrator)

For Envisionware sites, press CTRL and right click on the Envisionware logo in the bottom right hand corner of the screen. Then sign on with your Envisionware staff account and select Access Desktop. (Breaking Past the Login Screen)

Updating Windows

1. Go to Settings

2. Click on Update & Security (win 10) or Windows Update (win 11)  

3. Click the Check for Updates button

4. The computer will now check for any updates

5. When it finds updates Windows will then download and install the updates

6. When Windows has finished installing the update, it may ask you to restart, click the Restart button and let the computer reboot and configure the update

7. Go back to the updates window and click pause updates 5 times, this will pause updates for about a month, so it doesn’t try to do updates while frozen. 

8. Reboot the PC again, as windows updates sometimes takes multiple reboots to finish configuring updates

9. If your Windows updates give you the “Hi, we’ve got a few updates for your PC .... “ message, you will absolutely need to follow the Log in as a Patron step before turning Deep Freeze back on.  

Updating Adobe Reader

1. Open Adobe Reader from the Start Menu

2. Select Help, then Check for Updates

3. If one is found, click Download,  close the main  Adobe Reader window

4. An Adobe Reader icon will appear by the clock, if you move your mouse over it, it will show the download progress

5. Once read a window will pop up saying the Update is ready to install, click the icon by the clock

6. Click the Install button on the window that appears

7. Once the install is done it will say Close, click Close to complete the install

Updating Firefox

1. Open Firefox

2. Click on the three lined menu in the top right hand corner of the browser

3. Select Help near the bottom of the menu

4. Select About Firefox

5. Click Check for updates, Firefox will then check for an update and download and install it if one is found

6. Once installed, click the Restart to Update button to restart Firefox

Updating Google Chrome

1. Open Google Chrome

2. Click the three dots in the top right hand corner

3. Select Help, then About Google Chrome

4. Choose Check for Updates, if it is not already checking for updates

5. Once done it will ask to Relaunch, go ahead and Relaunch Chrome

Updating Microsoft Edge

1. Open Microsoft Edge 

2. Click the three dots in the top right hand corner

3. Select Help and Feedback, then About Microsoft Edge 

4. Choose Check for Updates, if it is not already checking for updates

5. Once done it will ask to Restart, go ahead and Restart Microsoft Edge

Log in as a Patron

1. Log off as administrator 

2. Log in as a patron

3. For Envisionware sites, press CTRL and right click on the Envisionware logo in the bottom right hand corner of the screen. Then sign on with your Envisionware staff account and select Access Desktop. (Breaking Past the Login Screen)

4. Let windows do its thing, some updates have to be applied to all the user accounts to work properly 

5. Once you reach the desktop, you can log back out. 

Turn ON Deep Freeze

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